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Alabama Medicaid

Monday, June 27, 2022
Effective June 21st, a minor update will be made to the Medicaid Interactive Portal. As part of this update, the label for the 'First Prenatal Visit' will change to 'Initial Treatment Date' to better reflect the usage of this field. Maternity Fee for Service providers will continue submitting the First Prenatal Visit date in this field. In addition, a 'Referral #' field will be added to the Professional Claim panel below the Referring Physician field.
Providers with questions concerning the upcoming change can submit them via the following email address:

Attention All Providers: The Alabama Medicaid Agency received approval from CMS for statewide coverage of Nurse Family Partnership (NFP) related services effective January 1, 2022. NFP provides prenatal, postpartum and infant home visiting services until the child reaches age two for Medicaid eligible women who meet certain eligibility criteria. Please refer to the Provider ALERT dated 4/4/2022 for more information on the NFP program including: goals of the program, provider enrollment and reimbursement information.

All previously published expiration dates related to the Coronavirus (COVID-19) emergency are once again extended by the Alabama Medicaid Agency. The new expiration date is the earlier of July 31, 2022, the conclusion of the COVID-19 National emergency, or any expiration date noticed by the Alabama Medicaid Agency through a subsequent ALERT. A listing of previous Provider ALERTs and notices related to the health emergency is available by selecting the Agency's COVID-19 page in the bottom section:
Contact Information
The Alabama Medicaid Interactive web site is intended for providers, clerks, and billing agents. This is meant to supplement the Customer Service Help Desk by handling claims status inquiry, eligibility inquiry, and other common requests.

The Customer Service Help Desk is available to handle your general billing, claim, or policy questions.

The Help Desk hours are Monday through Friday, 7:00 AM to 8:00 PM. Saturday (including holidays) 9:00 AM to 5:00 PM.

The local and long distance number is 1-334-215-0111

The toll free number when calling within Alabama and border communities is 1-800-456-1242

The email address is

The mailing address:
Gainwell Technologies
Attn: EMC Helpdesk
301 Technacenter Drive
Montgomery, AL 36117

Use of the Alabama secure web pages is restriced to authorized users. You must obtain a username and password to be used to access the secure web pages. Access to individual web pages may further be restricted by the profile assigned to your username. Access to the remainder of the help pages requires a valid login.