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Alabama Medicaid

Sunday, February 28, 2021
TPL Supporting Documentation may now be uploaded electronically through the Web Portal using the Digital Upload form and selecting “Attachments” for the Form Type.

CMS discontinued the RY2020 Payment Error Rate Measurement (PERM) Audit for Medicaid and CHIP due to the COVID-19 pandemic, and will not report state specific errors for this cycle. Providers may close any pending requests for medical records received from NCI AdvanceMed, Inc.

Attention ACHN Providers: Changes have been made to the bonus payment distribution. See the “Changes to the Alabama Coordinated Health Network (ACHN) Bonus Payment Distribution” ALERT on the Medicaid website for more details.

All previously published expiration dates related to the Coronavirus (COVID-19) emergency are once again extended by the Alabama Medicaid Agency. The new expiration date is the earlier of March 31, 2021, the conclusion of the COVID-19 National emergency, or any expiration date noticed by the Alabama Medicaid Agency through a subsequent ALERT. A listing of previous Provider ALERTs and notices related to the health emergency is available by selecting the Agency’s COVID-19 page in the bottom section:
Contact Information
The Alabama Medicaid Interactive web site is intended for providers, clerks, and billing agents. This is meant to supplement the Customer Service Help Desk by handling claims status inquiry, eligibility inquiry, and other common requests.

The Customer Service Help Desk is available to handle your general billing, claim, or policy questions.

The Help Desk hours are Monday through Friday, 7:00 AM to 8:00 PM. Saturday (including holidays) 9:00 AM to 5:00 PM.

The local and long distance number is 1-334-215-0111

The toll free number when calling within Alabama and border communities is 1-800-456-1242

The email address is

The mailing address:
DXC Technology
Attn: EMC Helpdesk
301 Technacenter Drive
Montgomery, AL 36117

Use of the Alabama secure web pages is restriced to authorized users. You must obtain a username and password to be used to access the secure web pages. Access to individual web pages may further be restricted by the profile assigned to your username. Access to the remainder of the help pages requires a valid login.